How to Create A Support Ticket On Koinbazar? A Step-by-Step Guide For Traders

21 October 2021

Koinbazar is a global cryptocurrency exchange platform that prioritises user experience and trade convenience. If there are some technical challenges that occur from time to time, for which we are working and giving world-class customer service to our users. Here are the few steps to follow to raise a ticket on koinbazar app & website.

Steps to Raise a support ticket in Koinbazar App:

Step 1 : Go to settings and Click on support

Step 2: Click "Create a ticket"

Step 3: Fillout the Ticket creation date, choose category, email ID, name, subject, and a brief description of your query/issue.

Step 4: Attach any files that are relevant to your query/issue (if necessary). It aids the support team in gaining a better understanding of the problems.

Step 5: Confirm the Captcha verification and to create your ticket, click ‘Submit’.

Step 6 : Ticket has been submitted successfully


Steps to Raise a support ticket in website :


Step 1: Click the given link to raise a support ticket - https://koinbazar.freshdesk.com/support/tickets/new


Step 2: Enter Ticket creation date, choose category, email ID, name, subject, and a brief description of your query/issue & Attach any files that are relevant to your query/issue (if necessary). It aids the support team in gaining a better understanding of the problems.

Step 3: Confirm the Captcha verification and to create your ticket, click ‘Submit’.



Step 4: Ticket has been submitted successfully


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